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Frequently Asked Questions

Organic, sensual and sculptural in form, Elsa Peretti’s designs are as modern today as ever.

Shipping

Orders are usually processed within 24–48 hours. Delivery typically takes 3–7 business days, depending on your location.

Orders are usually processed within 24–48 hours. Delivery typically takes 3–7 business days, depending on your location.

We currently ship across India. For international shipping, please contact our support team.

Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery in real-time.

Shipping charges are calculated at checkout based on your delivery location and order value.

While we aim for timely delivery, delays may occur due to unforeseen circumstances. If your order is delayed, please contact our support team for assistance.

Address changes can be made only before the order is shipped. Please contact us immediately after placing your order.

We sincerely apologize! Please contact us within 24 hours of delivery with images, and we’ll arrange a replacement or resolution.

Delivery depends on our courier partners. Some locations may receive deliveries on weekends.

Payment

We accept a variety of payment options including Credit Cards, Debit Cards, UPI, Net Banking, and Wallets for a seamless checkout experience.

Yes, Cash on Delivery (COD) is available on selected orders and locations. Availability will be shown at checkout.

Absolutely! All transactions on Odell Paris are secured with advanced encryption technology, ensuring your personal and payment details remain safe.

Payments may fail due to insufficient balance, incorrect details, bank restrictions, or network issues. Please try again or use an alternate payment method.

If your payment is deducted but the order is not placed, the amount will be automatically refunded to your original payment method within 5–7 business days.

Yes, a digital invoice will be sent to your registered email after your order is confirmed.

No, there are no hidden charges. The final amount you see at checkout is what you pay.

Currently, we support only one payment method per order.

Orders & Returns

Simply browse your favorite products, add them to your cart, and proceed to checkout. Follow the steps to complete your order securely.

Yes, orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible.

After your order is shipped, you’ll receive a tracking link via SMS or email to monitor your delivery status.

Order modifications are possible only before shipment. Please contact our support team immediately for any changes.

We accept returns only in case of damaged, defective, or incorrect products.

Contact us within 24 hours of delivery with your order details and product images. Our team will assist you with the process.

Yes, once the returned product is verified, the refund will be processed to your original payment method within 5–7 business days.

For hygiene and safety reasons, opened or used products cannot be returned, unless they are damaged or defective.

If the return is due to our error (damaged/wrong product), we will cover the shipping cost. Otherwise, charges may apply.

We sincerely apologize! Please notify us within 24 hours with images, and we’ll arrange a replacement or refund promptly.

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